Frequently Asked Questions

OUR PACKAGES

Can we make changes to your packages?

Yes – a bespoke element can be added to everything we do!

If you like different elements from two packages we can mix and match.

Timings are generally very flexible (unless it’s a show or activity with a set start time).

You can add additional elements on, and equally we can often make tweaks to suit a lower budget if required.

Can we trust the quality?

Absolutely – we try out all of our venues and activities to ensure they are top quality (it’s a tough job, but someone’s got to do it). We are constantly obtaining feedback from clients for all of our packages, so you can trust that your event will be a success.

CONFIRMING YOUR BOOKING

How do we book?

Once you have confirmed a package and date, your event planner will send you the finer details over email for you to check. Once we receive the thumbs up, we will issue your invoice and a detailed contract with all the information you need in one place. Once payment is made and the contract signed, your event is booked!

Can you hold dates?

Our partners and venues are mostly independent and understandably unable to hold dates for large groups so generally work on a first come first served basis (particularly on peak dates). For that reason, we are unable to confirm a booking without signed contract and payment.

That said, we understand internal processes can take time and we have great relationships with all our partners so will always work with them to meet your needs

Are there any additional costs?

As you may know from booking multiple venues and activities for your team, costs can get very complicated. We cut through this, offering a simple per head costing system. For example -for larger groups where minimum spends may apply for use of event spaces, this will be clearly detailed in your upfront price.

As standard in restaurants, many of our venues charge a discretionary service charge on pre-ordered food and beverages, which is payable upfront on your invoice, or after your meal. The expected amount for pre-order food and beverage will be clearly detailed prior to booking and included on your contract.

PAYMENT

What are your payment terms?

We require 50% deposit to confirm the event (we are unable to hold dates without payment, as detailed above) and final balance 6 weeks prior (or 100% payment if event date is less than 6 weeks away).

How can I pay?

You can pay by BACS or commercial card payments (which are subject to a 2% handling fee).

THE EVENT

Can I change the date?

If for any reason you need to change the date after your event has been contracted, we will work with our partners to find a suitable solution. This will however be at their discretion and subject to availability. Our full terms and conditions covering cancellation/force majeure can be found HERE

What if there is a change in guest numbers?

We are unable to reduce contracted guest numbers – we work with mostly independent venues and activities, reductions in contracted guest numbers can have a massive impact.

If unsure on final numbers, as stated at the time of booking we recommend contracting at the minimum guests expected, and adding additional (subject to availability – we are unable to hold places so advise confirming final numbers ASAP). Contracted guest numbers must meet the minimum package requirement as per your contract.

Who is our contact for the event?

Your HOST event planner will remain as your one point of contact and liaise with venues/activities until the day of event. Your itinerary will detail contact numbers to call on the day if you are running late etc (further info below).

When will I receive my itinerary?

2 weeks prior to the party you will receive a detailed itinerary for the event which will have –

Contact numbers for each venue/activity

Timings and arrival info with reference numbers (if applicable)

Full addresses

Travel guides between venues (please note these are a guide and we always advise to check travel on the day for closures/delays etc)

Will there be a pre-order?

Some of our venues will require a pre-order for larger groups.  We will send a pre-order to you to circulate around your team to input their choices plus any dietaries or allergies that come directly to HOST or the venue. We will be on-hand to help you manage this, should you need it. The date your pre-order is due by will be detailed on your contract, we will send your pre-order link approx one week prior to this date.

Can you cater to dietary requirements and/or dietaries?

Our venues can generally cater to most common dietaries and allergies, if there is anything severe or uncommon – please inform HOST prior to confirming the booking.

You will be asked for all dietaries/allergies of the group a few weeks prior to the event date – please note whilst we share all dietaries/allergies with the venue it’s your responsibility to share with staff on the day. As a third party we are unable to accept liability.

BEEN TO YOUR FAIR SHARE OF DULL EVENTS?

Snap. It's why we started HOST.
Speak to our team to find out more about our unique event experiences.